Tuesday, May 5, 2020
Motivation Strategy Enhance Organizational - MyAssignmenthelp.com
Question: Discuss about the Motivation Strategy Enhance Organizational. Answer: Introduction Workplace communication is one of the most important things in the modern organizational culture. It is very obvious that the absence of proper communication between the employees and the customers will ruin the profits of the organization. The consumer behavior is largely dependent on the communication between the employees and the customers. If the needs of the customers are not satisfied this will lead to the less popularity of the organizations. The customers want the best services on their behalf and it is the responsibility of the service providers to provide the best products and services to the customers. The customers have to be given the best services within the fixed time and this will bear a positive impact on the service providers. The most essential thing in this context is the proper communication between the employees and the customers. The service providers must be able to question the service providers about their needs, likes and dislikes so that they can provide t he customers with the best services. There are some specific tactics by which one can connect with the customers properly. These tactics will have to be applied in order to get the best outcomes (Kumar and Reinartz 2012). The products and services will have to be sold to the customers in a way that the customers should be attracted to use them. The use of social media is very much important in this context because it is a very useful medium to get the hold of the minds of the customers. Communication at workplace The workplace communication has been regarded as one of the most important tools to achieve more productivity and make more profits for the organizations (Kumar 2012). The communication strategies will have to be applied by the employees and the concerned people at the managerial positions. The organizations will be able to operate more effectively and they will work efficiently. The employees will get high on their morale and they will be more committed once they experience the upliftment in their performance (Van Dooren, Bouckaert and Halligan 2015). The important information will have to be shared between the employees properly. It is because the employees will need to convey the information to their higher authorities. All the communication tools should interwork between each other. The faith of the consumers on one particular service provider depends on the fact of how they should provide the best services to them. The effect of a good leadership will bear a positive impact on t he productivity of the organization (Kumar 2012). If an organizational leader cannot communicate with his team and an exceptional leadership strategy will very effectively gear up all the employees indeed. The communication at the workplace should be done properly and efficiently so that it will bring the best changes in respect to the betterment of the organizations. There are some small strategies by which an efficient leader will be able to motivate his entire team (Williams 2013). The communication with the customers is a very important thing because the service providers are liable to provide the best services to the customers only (Hollander 2013). Some important methods or strategies of communication at the workplace are to send emails, meeting openly with the employees, having one on one chat with the employees, use short power point presentations to attract the attention of the employees. The employees can be communicated properly through training as well. It is also very important to arouse the confidence within the minds of the employees (Hollander 2013). They should encourage all the team members to work efficiently and bring the best results for the organization indeed. They should set up good connections with the customers and keep track of their likes and dislikes in a formidable way indeed. Issues related to workplace communication There have been some definite issues that have been predominant in the workplace communication. These are:- Barriers of language Language barriers are considered to be one of the most important issues in this context. The cross-cultural elements come into play as many employees come from the opposite cultures in the multicultural organizations. The employees will not be able to communicate with each other in the same language. These different ethnic backgrounds will restrain the employees from communicating properly. This is why the communication will slow down between the employees. Personal issues The daily operations in the company will help the organization to grow properly. If the employees let the personal issues come into their professional activities, it will surely disturb the co-ordination between the employees. This will affect the growth of the organization. These communication problems arising from the personal issues will also affect the scenario. New joining When some employees join a new company he or she cannot get accustomed with the older employees properly. This will seriously affect the bonding between the employees. They should be given training on how they can communicate with the other employees through various mediums. If they cannot do it, they will face serious workplace communication problems in the future. Different communication strategies There are several communication strategies that can be used in the workplaces. These communication strategies will help to set up a good attachment between the customers and the service providers. As the CEO of the ABC Company, he will definitely try to build up a good rapport between the customers and the company. This will in turn help in the betterment of the organizations (Conrad and Poole 2012). As a leader, it is largely his responsibility to integrate all the problems and find the solutions in the best interest of the organization itself. There are some very important strategies that will have to be followed in the ABC Company. It is not at all exceptional in the case of the ABC Company that the CEO should always be the motivation for all the other employees to work better (Conrad and Poole 2012). Listening is important It is very important to listen what the consumers want to say. The service providers should always consult with the consumers in most ways. The leaders should never communicate in one way only. They should listen to what the consumers have to say. They have to take into account all the relevant things properly (Conchie 2013). The leaders should always keep their words and maintain what they have promised to the customers. They should also question the consumers of what they want or what improvements can be done from the end of the service providers. This will probably help them to understand that ABC Company is at least trying to meet their demands and want to figure out their requirements properly (Conchie 2013). This will really be helpful in most of the cases. Inspiration and motivation It is one of the primary responsibilities of the leaders to be able to motivate and inspire the team members properly. As the team member of ABC Company, everyone must seek the proper help from the CEO and other leaders for motivation (Miner 2015). Communication is a very important part of the exchange of information. The thoughts and ideas of the customers should be clarified properly. This should be put into a proper place since customers expect that the companies should be able to bring out the best commodities as per their likes. The communication between the team members should always inspire the team members as well as the other people in the ABC Company. The CEO should always communicate to the teams that they should be able to overcome all the odds and provide the best services to the consumers. This action is very much elemental indeed. The CEO should make the meetings and conversations with the team members reminding them that the sole intention of the company is to satisfy the customers needs and thus make the most profits (Shelton 2012). Effectiveness of communication strategies at the workplace The communication strategies at the workplaces will drive the ABC Company to a newer level. This is why they should positively aim to continue with their communication strategies. This will benefit them in many ways (Shelton 2012). They will be able to get many profits as well as they will increase their productivity. The initiative has to be taken by their leader who is considered to be the overall leader of the organization. This will do some good things in the favor of the organization. Open communication If the CEO of ABC Company tries to communicate with the people openly they will surely be able to improve their limits. This is because they know they have to make the best results in their annual reports (Scott and Davis 2015). The leaders look to motivate the employees to give their opinions and share their valuable feedback in different sections. This is very important because the leaders need to know the expectations of the employees and what else they need to do for the employees. This will be helpful for the leaders of the organization and provide the employees with their expectations. In turn, the employees will work hard and do their best for the organization (Scott and Davis 2015). Result driven communication One of the prior intentions of the company is to get the best results from their operations. They need to practice many new strategies to get this only. They have to communicate with the customers and other people so as to get their strategic decisions right (Castells 2013). The business communications will have to be shared with the consumers as well. If the employees do not get the job satisfaction and motivation they need, they will never be able to deliver the best works (Castells 2013). They need to communicate and interact with the customers very effectively and then this will bear a good impression on the business community as well. The higher authorities must set up good strategic management decisions to put it all right. Consumer communication strategies One of the foremost things in this context is to communicate with the customers appropriately. Without this, the ABC Company will not be able to make the profits. They have to make effective communication with the consumers who will share their feedback and provide the advice to the service providers (Armstrong et al. 2015). Some strategies will have to be followed by the ABC Company to achieve their desired results. Social media campaigns The company can effectively connect with the customers if they develop a proper social media strategy. They can use various social media platforms like Facebook, Twitter, Instagram and many others (Tuten and Solomon 2017). The business pages should be opened on Facebook by ABC Company so that they get good number of followers. They should be active in their tweeter handle as well. They should attract their potential customers through these processes (Tuten and Solomon 2017). Customer education The company should give proper efforts by which they should be able to make the customers understand the value of their products and other things. This will be helpful for the customers as well (Goldsmith and Piscopo 2014). They will understand the basic importance of the products or services through the education programs by the ABC Company. They can choose to educate their customers through the use of the newsletters. The company can also provide some important case studies on the values of their products and services (Goldsmith and Piscopo 2014). Conclusion This paper can be concluded by saying that communication has a huge role in the operations of the company. The chosen ABC Company wants to make the large profits in their working spheres so they need to contribute a large portion of efforts to communicate with the customers and employees. The employees have to be communicated because they are the ones who run the show in the company. If their communication is not that proper, there will be huge problems. The workload can be shared by the employees if they communicate well. Other than them, the customers are needed to be communicated properly by the ABC Company. It is the responsibility of the leaders as well. They should innovate new strategies by which they can connect with the customers effectively. These strategies will probably work for them in a big way indeed. References Armstrong, G., Kotler, P., Harker, M. and Brennan, R., 2015.Marketing: an introduction. Pearson Education. Castells, M., 2013.Communication power. OUP Oxford. Conchie, S.M., 2013. Transformational leadership, intrinsic motivation, and trust: a moderated-mediated model of workplace safety.Journal of occupational health psychology,18(2), p.198. Conrad, C. and Poole, M.S., 2012.Strategic organizational communication: in a global economy. John Wiley Sons. Goldsmith, E.B. and Piscopo, S., 2014. Advances in consumer education: European initiatives.International Journal of Consumer Studies,38(1), pp.52-61. Hollander, E.P., 2013. Organizational leadership and followership.Social Psychology at Work (Psychology Revivals): Essays in Honour of Michael Argyle, p.69. Kumar, S.S., 2012. Motivation as a strategy to enhance organizational productivity.Advances In Management Vol,5(7), pp.24-27. Kumar, V. and Reinartz, W., 2012.Customer relationship management: Concept, strategy, and tools. Springer Science Business Media. Miner, J.B., 2015.Organizational behavior 1: Essential theories of motivation and leadership. Routledge. Scott, W.R. and Davis, G.F., 2015.Organizations and organizing: Rational, natural and open systems perspectives. Routledge. Shelton, E.J., 2012.Transformational leadership: Trust, motivation and engagement. Trafford Publishing. Tuten, T.L. and Solomon, M.R., 2017.Social media marketing. Sage. Van Dooren, W., Bouckaert, G. and Halligan, J., 2015.Performance management in the public sector. Routledge. Williams, C., 2013.Principles of management. South-Western Cengage Learning.
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